| Live Support System features |
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Unlimited number of Reps. and Departments :
There are not built-in limits as to the number of representatives and departments. Get your whole company to work with the application. Add an unlimited number of departments and assign unlimited users to each departments. |
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Completely web based
Live Support System is 100% web based, which means that it does not make use of any special ports and you can provide Support from ANY computer ANYWHERE with no additional software installation. |
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Live Monitor
Web-based live monitor to check your incoming requests. Also a desktop launcher is included that connects to the system every time you start your PC but it's not required!. |
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Option to proactively initiate chats
Now you can invite your visitors to chat and proactively provide support. Pull clients and increase your sales. |
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Visitor Tracking
Track your site visitors in real-time. Know who's on your site and doing what and for how long. |
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Send custom invitations to chat
Imagine being able to prompt your visitors to chat by sending them an invitation about the page they're surfing!. Your visitors won't receive a generic "Would you like to chat?" request, but a custom message about the page they're viewing. |
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Powerful Stats and reports
Graphic charts and reports let you see exactly the number of requests per day, requests per department, system performance, and more! |
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Just a line of code to enable live support on your pages
By inserting just a line of code, your visitors will see the Live Support button which once clicked puts them in contact with you! |
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Canned Responses and Commands
Add any number of automated replies and commands, push images, messages and URL's by just selecting the command from a list box! |
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Automatic request handling
Live Support System automatically balances your calls to evenly distribute them among your on-line representatives per department! , additionally you can set how many requests each of your users can handle. |
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Option to Transfer calls
Transfer calls to other any other department with just a click. |
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Party Is Typing Notify:
Use this feature to know when your counterpart is typing a message. |
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Option Leave a message
If customers can't reach you (your whole staff is busy or off-line) Live Support System will prompt the customer to leave you a message! |
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Offline/Online Status Icons
Your customers will immediately know whether you're on-line or offline. |
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Automatic transcript storage
Review past conversations and requests! |
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Option to rate the request session
Your customers can rate the support session at any time during the chat, plus your representative gets immediate feedback on how is he doing! |
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Push Pages and files
Send your visitors directly to the pages theyre looking for, send them files and maximize your customer's experience. |
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Seamless integration
Change the look of the user's chat window by editing a single CSS file. |
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Printable Transcripts
Users can get printable versions of the chat transcripts with just a click. |
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Support for widely used components
Live Support System, supports CDONTS! |
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Works with Microsoft Access (Full Script Included).
SQL Server is recommended for sites with large amounts of data or high traffic. |
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Incredible Price :
You'll get a fantastic price for an incredibly powerful application, plus you get POWER WEB APPLICATION SOFTWARE's Full support and much more!!! |
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